Privacy Policy Overview
This Privacy Policy explains how RENBRO (“we”, “us”) collects, uses, discloses and protects personal data when you visit https://renbro.co.uk or contact us about our Painting & Decorating and Passive Fire Protection services. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. This notice applies to website visitors, prospective and current clients, and other business contacts. By using our site or providing information to us, you acknowledge this Policy.
Data We Collect
We collect only what we need to operate our business and respond to your requests:
Contact details: name, company, role, email, phone.
Enquiry content: project scope, property details, timelines, budgets, and any files you choose to send.
Business records: proposals, contracts, purchase orders, site reports, handover and compliance documentation.
Website usage: pages viewed, interactions, device and browser information, and aggregated analytics to improve our site.
Cookies & similar tech: see the Cookies section for categories and choices.
We do not intentionally collect special category data. Please avoid sharing unnecessary personal information in enquiries.
Contact details: name, company, role, email, phone.
Enquiry content: project scope, property details, timelines, budgets, and any files you choose to send.
Business records: proposals, contracts, purchase orders, site reports, handover and compliance documentation.
Website usage: pages viewed, interactions, device and browser information, and aggregated analytics to improve our site.
Cookies & similar tech: see the Cookies section for categories and choices.
We do not intentionally collect special category data. Please avoid sharing unnecessary personal information in enquiries.
Have questions about your data?
Our Lawful Bases
We rely on the following lawful bases to process personal data:
Contract: to take steps at your request before entering into a contract (quotes, proposals) and to perform a contract (deliver services, manage works, invoicing).
Legitimate interests: to operate and grow our business, manage relationships, maintain and improve our website, and keep records. We balance these interests against your rights.
Consent: for optional communications (e.g., marketing) and non-essential cookies. You can withdraw consent at any time.
Legal obligation: to comply with laws, tax and accounting requirements, health and safety, and record-keeping duties.
Contract: to take steps at your request before entering into a contract (quotes, proposals) and to perform a contract (deliver services, manage works, invoicing).
Legitimate interests: to operate and grow our business, manage relationships, maintain and improve our website, and keep records. We balance these interests against your rights.
Consent: for optional communications (e.g., marketing) and non-essential cookies. You can withdraw consent at any time.
Legal obligation: to comply with laws, tax and accounting requirements, health and safety, and record-keeping duties.
How We Use Your Data
We use personal data to:
- Respond to enquiries and provide quotations.
- Plan, deliver and supervise works, including health & safety coordination.
- Administer contracts, scheduling, and invoicing.
- Maintain records for quality assurance and compliance.
- Improve our website and services using aggregated analytics.
Need a copy of your data?
Data Retention
We keep personal data only as long as necessary for the purposes described and to meet legal requirements:
Enquiries: typically 12–24 months.
Project and contract records: typically up to 7 years (or longer if required by law or for warranty/defect periods).
Compliance documentation: retained as required for regulatory or audit needs.
When data is no longer needed, we delete or anonymise it securely.
Enquiries: typically 12–24 months.
Project and contract records: typically up to 7 years (or longer if required by law or for warranty/defect periods).
Compliance documentation: retained as required for regulatory or audit needs.
When data is no longer needed, we delete or anonymise it securely.
Sharing & Processors
We share personal data only when necessary:
- Service providers: hosting, email, IT support, analytics, CRM, document management, accounting.
- Project delivery: vetted subcontractors and suppliers involved in your works.
- Authorities: where required by law or to protect our rights.
International Transfers
Where possible, we store and process data in the UK/EEA. If personal data is transferred outside the UK, we use appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses or other legally recognised mechanisms, and we assess the risks of the transfer.
Security
We implement technical and organisational measures appropriate to the risk, including secure hosting, access controls, least-privilege permissions, encryption in transit, regular updates, and staff awareness. While no method is completely secure, we continually improve our controls.
Your Rights
You have rights under the UK GDPR, including to:
- Access, correct or delete your personal data.
- Object to or restrict processing in certain circumstances.
- Data portability where applicable.
- Withdraw consent where relied upon.
Exercise your rights
Cookies
We use cookies to make our website work, to remember your preferences, and—if you allow— to measure performance. Non-essential cookies are used only with your consent. You can change your choices at any time using the button alongside. For details of categories, lifetimes and providers, see our cookie banner or preference centre.
Manage your preferences
Contact Us
Controller: RENBRO
Email: info@renbro.co.uk
Phone: 01702 305003
Service area: London and the South East
Preferred contact method is email. We aim to respond within 2 working days.
Email: info@renbro.co.uk
Phone: 01702 305003
Service area: London and the South East
Preferred contact method is email. We aim to respond within 2 working days.
Get in touch now